Refund policy
We strive to ensure all our customers are 100% satisfied with our products and service so please let us know within 48 hours of completing your order if you have received a damaged product or incorrect item.
We will always aim to refund the amount of the product or replace it in your next order and are happy to resolve any issues with you. We will not refund purchases of food where you have changed your mind or purchased the incorrect item.
Exchanges
As we sell bulk food and most of our items are not conventionally packaged it is often hard for us to offer you an exchange on an item. Please contact us and we will let you know if there is anything we are able to do to assist you in your request. You will be responsible for the cost of freight when sending back the goods you wish to exchange.
Out Of Stock Items
We do our best to make sure our website reflects the products that are in stock, but since stock levels are constantly changing and there may be unforeseen delays from suppliers, sometimes the product you order may not be available. If this is the case we will contact you and offer an alternative or a refund on that particular product or ask you if you wish to wait for your order to be sent once the product is received.
We apologise if this happens and appreciate your understanding.
Missing Items
If an item is missing from your order and you have not been notified that it is out of stock please notify us within 48 hours. You will need to email a copy or image of your invoice for the funds to be credited to your account for your next purchase or before a full refund is offered. Please ensure to check your order against the invoice as soon as your order arrives.
We cannot issue refunds, replacements or store credits for items missing or damaged if more than 48 hours has lapsed after your order was delivered.
You can always contact us for any refund question at info@thesourcebulkfoods.co.uk.